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Staff Resources » Staff Tutorials

Staff Tutorials

Welcome to the SJVA Staff Tutorials page. Here you will find basic guides to help you navigate the different software and IT procedures implemented here at SJVA. Please make sure to refer to this page for help with technical difficulties before submitting a ticket
Student Google Account Information
To find a student email address, please look at the students profile, and click the "Contact" tab at the top of the page. Students and parents can also view this on the parent/student portal.
 
To reset a students password look to the "Reset a user's password" section found here.
Frevvo
Logging in to Frevvo:
  1. Click here to be taken to the Frevvo portal. 
  2. Your user name will always be your sjacademy.org email
  3. If you do not know your password, type in your username and click "Forgot Password"
  4. If you have any issues logging in please submit a ticket with IT
Task List:
The Task List will display all cases that you need to take action on, whether it be to complete approvals, or make modifications to a case after a rejection. To access the task list log in using the link above, hover over "Important Items" and click on "Task List". To find further information of submitted cases please see the documentation below.
 
Please click on the available categories below to be shown a list of documentation.
 
 
DirectPrint - Add a Printer

You may have access to any of the provided Printers using printer codes entered through the DirectPrint app.


  1. Open DirectPrint. You can hit the “Windows” key and search “Direct Print” or click on the Windows icon or search bar in your taskbar at the bottom of your screen.
    1. If you the app does not pop up in your search, please submit a ticket so IT can install it for you.
  2. Once opened, click the icon to input a code. You can either add individual printers or add a group at once. 
  3. If you want to quickly add all of your school’s codes (Elementary, MS, HS) then input the corresponding codes listed below. If you see that your specific printer wasn’t added, please go to step 4 and add the printer individually.
    1. Elementary: 4ffm
    2. Middle School: ebhu
    3. High School: rqtq
  4. All other codes can be found at this link to an excel sheet here. NOTE: If you do not see your code, please submit a ticket to receive your code.
  5. Please test print by hitting the “Windows” key, typing “printers” and hit enter, clicking your printer, and clicking “Print test page”.
  6. If there are issues please submit a ticket to IT and we will be happy to assist you.  
Printer Troubleshooting
Printer Troubleshooting Infographic
Do a test print. Press the “Windows” key, type “Printer”, click on your specific printer, and click “Test a print page”.
    1. If weird characters appear, this is a driver issue and you should submit a ticket to IT.
 
Canva
SJVA has an enterprise level account with Canva. All Teachers are able to log in to Canva and gain access to all the tools Canva has to offer. Please refer to the following documentation to follow the quick couble of steps to get set up:
 
Setting up a School Canva Account
 
 
GoGuardian
For the GoGuardian teacher training course and additional information, please click here.
 

GoGuardian Main Support Page

Additional GoGuardian training 

SJVA Help Ticket System
Information on how to create a ticket and check on the ticket status can be found here.
Please note: If you have not created a ticket before you will need to create an account first.
 
Aeries
Information on creating and configuring a gradebook can be found here.